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The Telcel Phone Store is ONLY A VENUE which acts as an online marketplace for you to find and transact with merchants of cell phones. Telcel is not a party to any transactions you may make with a merchant listed in the phone store. Telcel does not have any responsibility for, or liability related to any products or services bought through external vendors. You should direct any questions , complaints, or claims related to any product or service to the appropriate seller. Telcel does not endorse, warrant or guarantee the products or services of any seller.