FAQs

General information - Retailers

How can I find retailers close to me?
Please click here to find the participating Please click here to find the participating retailer nearest you.
Where can I buy a Telcel Plan?
You can buy a Service Plan on our website at www.us.telcel.com/Refill or a Service Card at a participating retailer. Please go to www.us.telcel.com/retail to find the participating retailer nearest you.
Where can I buy accessories for my Telcel phone?
Telcel provides you with package containing a handset, a battery, and a charger. You may buy accessories for your phone from the handset manufacturer.
Where can I buy a gift card?
Telcel does not offer gift cards at this time.
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