FAQs

Features - International Calls

How do I make an international call?
1. To make an international call, dial the access number that corresponds to your phone type:
  • Telcel cell phone: 415-655-0992
  • Home Phone Telcel: 443-453-0031

  • 2. When prompted, enter the 0 1 1 + country code + city code and the destination number, followed by the # key. For example: 0 1 1 + 5 2 + 7 4 4 + 6 5 8 4 7 5 4 + #.
    3. Talk and enjoy the Unlimited** International Telcel Service Plan!
    4. For added convenience, store your access number in your Telcel phone's speed dial.
    Or
    Download the Telcel Direct app and forget about dialing access numbers! You can also download our free application Telcel Direct available at Google Play or iTunes. This app offers a simple and easy option to make international calls.
    What are the Telcel Unlimited International** Plans?
    The Telcel Unlimited International** Extended Nation Plans are flexible plans that allow you to make low-cost international calls from your mobile phone. You don't need a contract.
  • All plans include unlimited nationwide and international text messaging.
  • All plans include unlimited nationwide calls.
  • All plans include unlimited calls to mobile and landline phones.
  • All plans include calls to mobile phones in Mexico, Canada, China and India and to landlines in more than 1,000 international destinations including Mexico. These plans offer roaming in Mexico, as well as a fixed amount of high speed data, then reduced speeds (up to a minimum of 2G*). This varies according to each plan. For more information, visit https://www.us.telcel.com/secure/ServicePlans.
  • Can I call Guatemala non-Claro numbers?
    No. Only Claro Guatemala will be available. If you want to call a destination in Guatemala that is not Claro Guatemala, you can purchase the $10 Global Card, which will allow you to call anywhere in the world.
    What are the destinations I can call with the Telcel Unlimited* International Plan?
    To verify if your destination is available, please visit http://www.telcelinternational.com and follow the instructions.
    Can I use the Telcel Unlimited* International Plan to make calls from any state in the U.S.?
    Yes.
    1. You can use the Telcel Unlimited** International Plan to call from any state. Dial the access number 1-415-655-0992 or 443-453-0031, if you have a Home Phone.
    2. When prompted, enter the 0 1 1 + the country code + city code and the destination number, followed by the # key. For example: 0 1 1 + 5 2 + 7 4 4 + 6 5 8 4 7 5 4 + #.
    3. Talk and enjoy the Telcel Unlimited** International Plan!
    4. For added convenience, store your access number in your Telcel phone's speed dial.
    App for direct calling:Call your destination number directly and forget about dialing access numbers! You can download our free app Telcel Direct, available at Google Play or iTunes. It offers you a simple and easy way to make international calls.


    :
    : Credit Card


    :
    : Credit Card