FAQs

International Long Distance - $10 Global

How does the $10 Pay as You Go ILD card work?
The $10 Global international card can be added to any Telcel America service plan, and offers a $10 credit to make international calls to any destination in the world. You can add as many $10 cards as you wish or need. Any unused balance will accumulate once a new card is added.
Does unused balance roll over to the next billing period?
Yes, unused balance will rollover to the next service cycle.
What locations/destinations are included?
All destinations are included in the $10 Global international card. For a list of destinations and their rates, visit www.telcelamerica.com/unlimitedinternational or click here.
How do I find out what the $10 ILD card rates are to specific countries/destinations?
For a list of destinations and their rates, visit www.telcelamerica.com/unlimitedinternational or click here.
What is the difference between the $10 ILD card and the Unlimited* International plan?
The $10 Global international add-on card offers $10 credit to make international calls to any destination in the world. This card can be added in addition to any Telcel America service plan. You can add as many $10 cards as you wish or need. The balance will just accumulate once a new card is added. The Telcel America International Long Distance service plan is a flexible plan that allows you to make international calls to certain destinations from your Telcel America phone.
How do I get ILD to work?
The international calling feature activates automatically when you add an International Long Distance plan or when you add a Global $10 Card. Just dial 415-655-0992 and follow the prompts. You can also download our app for Android and iPhone to call directly without dialing access numbers.
Can I add more than one $10 Global card a month?
Yes, you can add as many $10 Global card as you want or need.
How can I add more $10 ILD cards?
You can go to www.telcelamerica.com/unlimitedinternational or click here. Or simply login to your account and click on 'Refill $10 Global' link or in the buy Airtime transaction.
Does it work with any plan?
Yes, the $10 Global add-on international card works with any of our service plans. You can add it to your $45 Unlimited or $60 Unlimited International** service plans.
What if I have both $10 ILD and Unlimited* ILD?
Only calls to destinations that are not covered by the Unlimited International** service plan will be deducted from your $10 Global balance. Any calls to destinations covered by the Unlimited* International service plan will be completed with this service plan without deducting from your $10 Global balance.
Does the balance expire?
The balance expires in 180 days from the last day of use or after 30 days of inactive service.
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