Support

SUPPORT FAQ'S

Here you will find answers to our most frequently asked questions!

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BRING YOUR OWN PHONE

Use virtually any compatible or unlocked GSM phone with our Telcel SIM to get service on the best nationwide networks.

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CONTACT US

Telcel is committed to providing our customers the best customer service. Click below for our Contact Information and hours of operation!

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TRACK YOUR ORDER

Click below to check the status of your order

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CHECK YOUR BALANCE

Want to view your available minutes, text messages and/or multimedia messages, data usage, or Service days? Click below to check your Telcel Account Balance!

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SERVICE AREA MAP

Click below to find our Telcel Service Area Map. See if Telcel is available in your area!

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SUPPORT ON OUR PHONES

Take advantage of your Telcel phone?s features. Find out everything about your phone!

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PHONE UPGRADE

You can transfer your number between two phones! All you need is an Account and your current phone needs to be active. Click below for additional information.

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PHONE MANUALS

Download your phone manual to find out additional information about your phone.

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Log in to My Account, the easiest way to manage your payment options, update your information and add new service plans