Contact Us

If you're an existing Telcel customer, please provide us with your MEID DEC/Serial Number and your Telcel Phone Number when contacting us so we can give you the best possible service.

Contact Information:

Phone: 1-800-220-9518
Centers operate from 8 AM to 11:45 PM (EST) 7 days a week.



Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178

Media Contact:
If you are a member of the media, please contact:

If you are a California resident, please read this important information

California Public Utilities Commission (PUC) number for Straight Talk : U-4231

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102

Phone Number: 1-800-649-7570* or TDD 1-800-229-6846

*Please be advised that the 1-800 number is an intrastate toll-free number and will not work from locations outside California.

: Credit Card

: Credit Card