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If you're an existing Telcel customer, please provide us with your MEID DEC/Serial Number and your Telcel Phone Number when contacting us so we can give you the best possible service.
Phone: 1-800-220-9518Centers operate from 8 AM to 11:45 PM (EST) 7 days a week.
Telcel Attention: Executive Resolution Department9700 NW 112th AvenueMiami, FL 33178
Media Contact:If you are a member of the media, please contact:firstname.lastname@example.org
If you are a California resident, please read this important information
California Public Utilities CommissionConsumer Affairs Branch505 Van Ness AvenueSan Francisco, CA 94102
Phone Number: 1-800-649-7570* or TDD 1-800-229-6846www.cpuc.ca.gov
*Please be advised that the 1-800 number is an intrastate toll-free number and will not work from locations outside California.