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If you're an existing Telcel customer, please provide us with your MEID DEC/Serial Number and your Telcel Phone Number when contacting us so we can give you the best possible service.

Contact Information

Phone: 1-800-220-9518

Centers operate from 8 AM to 11:45 PM (EST) 7 days a week.

 

Correspondence

Telcel 
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178

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If you are a member of the media, please contact:
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