FAQs

Policies and Procedures - Warranty

What is a warranty?
A warranty is a promise to replace your phone or accessory that contains a manufacturer's defect that hinders or prevents its proper operation.
How long is the manufacturer's warranty on Telcel America phone?
Telcel America offers a 1-year warranty against defects in materials and workmanship under normal use by the purchaser.
What is covered with the manufacturer´s warranty?
All Telcel America phone products are covered under the manufacturer's warranty for up to 1 year from the date of purchase. Ensuing the Terms and Conditions on the Warranty:A new Telcel America phone is covered by the phone manufacturer's one year limited warranty. A reconditioned Telcel America phone also has a one year warranty provided by Telcel America and all Telcel America accessories have a 90-day warranty against defects in materials and workmanship under normal use by the purchaser. You may obtain warranty service directly from Telcel America.How to obtain Warranty ServiceTo obtain warranty service from Telcel America on a new or reconditioned phone or Telcel America accessories, please contact Technical Support at 1-800-220-9518. If your problem cannot be resolved over the phone, our Telcel America representatives will provide you with a Ticket Number, which you will use to send your phone and/or accessories to the designated Telcel America Service Center for repair or replacement, at Telcel America's discretion.EXCLUSIONS AND CONDITIONS This limited warranty does not cover damage or failure caused by abuse or misuse of the Telcel America phone and/or accessories. Telcel America does not provide refunds. All applicable implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty, unless otherwise provided by law. Your limited warranty excludes all incidental or consequential damages, unless otherwise provided by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.


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