FAQs

Troubleshooting - Unable to Make or Receive Calls

What should I do if I am unable to make or receive any calls on my phone?
Your line may not be completely Activated. Please call our Customer Care Center at 1-800-220-9518 for assistance.
What should I do if every time I try to make a call I receive an operator message?
Please contact our Customer Care Center at 1-800-220-9518 so that a representative can resolve your issue.
What should I do if I place the Activation call to my Telcel phone, and instead of it ringing, I receive a recorded message?
Please contact our Customer Care Center at 1-800-220-9518 so that a representative can resolve your issue.


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: Credit Card


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: Credit Card