FAQs

Troubleshooting - Caller ID

What should I do if my Caller ID is not working properly?
Please contact our Customer Care Center at 1-800-220-9518 to resolve this issue.
Is the Caller ID feature available in my local area?
Your Caller ID feature will always be active for your Telcel America phone as long as you are within the coverage of our Service Area Map. Please click here to view our Service Area Map.
Why is "Private" or "Caller ID unavailable" displayed on my phone for incoming calls?
Private or Caller ID unavailable means that the person calling is from an unlisted number.
Why does my phone not have Caller ID?
All Telcel America phones feature Caller ID. Your Caller ID feature will always be active for your Telcel America phone as long as you are within the coverage of our Service Area Map. Please click here to view our Service Area Map.


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