FAQs

Features - Text Messaging

What is Text Messaging or SMS?
Text messaging is a quick and easy way to stay in touch with your friends and family when it's difficult to talk. You can send a message of up to 160 characters directly to most other wireless phones.
How will I know if I have received a new text message?
When receiving a text message, your phone will display a message indicator (a closed envelope) on the top of your display.
How will I know if I have sent a text message?
Your phone will display, "Message Sent."
How do I write and send a text message?
Please go to www.us.telcel.com/Phones, click on the "Learn More" icon below your phone model, and go to the "Sending a Message" Tutorial in the "Messaging" section.
How do I retrieve a text message?
Please go to www.us.telcel.com/Phones, click on the "Learn More" icon below your phone model, and go to the "Receiving a Message" Tutorial in the "Messaging" section.
How do I delete a text message?
Once the text message is open, the phone will display the option to delete the text message. If it is an older message, proceed to your message inbox and delete the message.
Can I send a text message to more than one person at a time?
Yes, by entering each person's phone number. A space must be inserted between each entry. Selected phone models also allow you to enter an e-mail address in the destination field.
Can I send international text messages from my Telcel phone?
Yes, you can send text messages to Mexico with any Telcel Plan.
Do you have to have a Telcel Unlimited International Plan to send an International text message?
You can send text messages to Mexico with any Telcel Plan.
How much does international text messaging cost?
No additional cost. International text messages are included with every Telcel Plan.
How do I send an international text message?
Using your keypad / keyboard enter 011 + contry code + city code + destination number. For example: 011 + 502 + 2 + 2541258.
Where can I send international text messages?
Telcel Unlimited* International Plans allow text messaging only to Mexico.
Can I send and receive text messages when roaming in Mexico?
Yes. You can send and receive text messages with all the Telcel Extended Nation Plans.
Must I have an Extended Nation Plan to send international text messages from Mexico?
Yes, you need to have an Extended Nation Plan from Telcel to send text messages from Mexico.


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