FAQs

General information - Terms and Conditions Of Service

What are the Telcel Terms and Conditions of Service?
To read Telcel's Terms and Conditions of Service, please go to www.us.telcel.com and click on "Terms and Conditions" at the bottom of the page.
What are the Terms and Conditions to port my phone number to Telcel?
To port in your existing telephone number to your Telcel phone and obtain wireless service provided by Telcel, you (the Subscriber) must agree to the following: The number you are porting must be active with your current service provider. The port-in process Telcel could take up to seven days. If your service remains inactive over 30 days, you will lose your telephone number. Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location, as the 911 operator will not be able to reach you until the port process is complete. If you switch your home telephone number to Telcel, your home telephone service will be disconnected.
What is Telcel's Privacy Policy?
To read Telcel's Privacy Policy, please go to www.us.telcel.com and click on "Privacy Policy" at the bottom of the page.


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