FAQs

Transfer Number - Transfer Number to Telcel

What is Local Number Portability or LNP?
With LNP, you will be able to keep the same phone number when switching between wireless carriers or between wireless and landline carriers. You will only be able to transfer your phone number to another carrier within your local market. The Federal Communications Commission has issued rules mandating that carriers are required to implement LNP starting November 24, 2003, in the top 100 Metropolitan Statistical Areas (MSA).
How do I go about transferring my telephone number/line from another company?
You may transfer your telephone number from another company to Telcel online. To port in your existing telephone number to your Telcel phone, the number you are porting must be active with your current service provider. You need to request Telcel to port in your number, Telcel will process your request in your behalf. In order to request the transfer and initiate the activation process, please go to www.us.telcel.com/Activate, and select the radio button option "Activate my phone with a number transferred from another company." The transferring of your phone number to a new Telcel phone typically takes a few hours to complete, but could take as long as 2 business days or longer for landlines.Your new Telcel phone will be ready to complete activation when your old phone stops working.
What are the Portability requirements?
To port in your existing telephone number to your Telcel phone and obtain wireless service provided by Telcel, you (the Subscriber) must agree to the following:The number you are porting must be active with your current service provider. The port-in process typically takes a few hours to complete but could take as long as 2 business days or longer for landlines. If your Telcel service remains inactive over 30 days, you will lose your telephone number. Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location as the 911 operator will not be able to reach you until the port process is complete. If you switch your home telephone number to Telcel, your home telephone service will be disconnected.
If I port my landline telephone number to Telcel, will my Telcel phone be an extension of my landline service?
If you transfer your landline telephone number to Telcel, your landline phone service will be disconnected and you will no longer receive calls on your landline phone.
What information will I need to give Telcel in order to port my number?
You need to provide the following information: The phone number to be transferred.The account number or service PIN from your current phone service provider.The last 4 digits of your SSN.Create a Telcel Account.Accept the Terms and Conditions of Service.Add a Service card or buy a Service Plan at the time of Activation.
What kind of lines can I transfer?
Customers can transfer an eligible landline and/or an eligible wireless number within the local service area. Pager numbers, special use numbers and toll free numbers are not available for transfer. The number requested to be ported will be checked at the initiation of the transfer process to ensure that the number is eligible for porting.
What does "Local" mean?
This means that a number is associated with the same geographic area after it is transferred as it was before it was transferred. For example, a customer will be able to transfer a number between carriers in Atlanta, but won´t be able to transfer a Los Angeles number to Atlanta.
What are the guidelines for me to switch to another carrier and transfer my number?
You will be able to transfer your number to another provider if you meet the following requirements: Your Telcel phone number must be active in our system. Deactivated Telcel Customers cannot transfer their numbers.Your information on the transfer out request sent to us from another carrier matches the information in our system.
Does LNP include landline and wireless phone number transferring?
Yes. LNP allows you to transfer your wireless and landline telephone numbers when switching carriers. You will be able to transfer your numbers between wireless carriers and from landline carriers.
How long will the process take?
Due to the holiday volume, the port process may take up to 4 business days for wireless phone numbers, but may take longer for landline phone numbers. Ports may be delayed if the information you provided about your current service provider is not accurate.
Will I be able to use my existing carrier's equipment when I move to Telcel?
You can use any T-mobile compatible phone or unlocked GMS phone with our Telcel SIM. For more information visit http://www.us.telcel.com
Will I have the same features if I change from one carrier to another?
Switching service providers under LNP will be much like switching carriers, the only difference is the ability to keep your number. Features do not transfer - only the wireless or landline number. As features vary by service provider, you will need to confirm available features with your new service provider.
Will I have to deactivate my account with my Old Service Provider after I have completed a transfer to another carrier?
No. Once the transfer is complete, the old number and account will be automatically closed. When the number is successfully ported, that mobile number is automatically disassociated from your current carrier account. If you're a post-paid customer, you will receive a final bill from your old service provider.
Will I continue to pay my existing carrier during the transfer-in process?
Yes, all fees and charges are still applicable until the transfer is completed.
What are the Terms and Conditions to port my phone number to Telcel?
To port in your existing telephone number to your Telcel phone and obtain wireless service provided by Telcel, you (the Subscriber) must agree to the following:The number you are porting must be active with your current service provider. The port-in process could take up to seven days. If your Telcel service remains inactive over 30 days, you will lose your telephone number.Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location, as the 911 operator will not be able to reach you until the port process is complete. If you switch your home telephone number to Telcel, your home telephone service will be disconnected.
Can my current service provider refuse to port my number if I have an outstanding balance?
No, your current service provider cannot refuse to port out the phone number even if you have a pending balance.


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