FAQs

General information - Coverage Area

Does Telcel have coverage in my local calling area?
Please click here www.us.telcel.com/ShopPhones and enter the zip code where you will be using your Telcel phone the most to check for coverage.
What area does Telcel service?
Telcel provides nationwide prepaid wireless service. We use the nation's leading cellular providers to create a national footprint covering 99% of the U.S. population. This gives you service everywhere cellular service is available. To view the Service Area Map please click here www.us.telcel.com/Coverage.

Roaming while in Mexico is available only if you have an Extended Nation Plan. Please visit www.telcelinternational.com to learn more.
What should I do if my local area is not covered?
Telcel gives you the best possible number for your local calling area, but there are some instances when the area you are living in has no coverage. Contact our Customer Care Center at 1-800-220-9518 and one of our representatives will gladly assist you with this issue.
Can I switch my local coverage area?
Contact our Customer Care Center at 1-800-220-9518 and a representative can assist you with this issue.
Will my Telcel phone work in Puerto Rico, Hawaii and Alaska?
Depending on the phone model, your phone will work in Puerto Rico, Hawaii and Alaska. Please click here and enter the zip code where you will be using your Telcel phone the most, to check for coverage.
Which retail stores offer Telcel products?
You may find Telcel products at more than 14,000 participating stores in USA. Please go to www.us.telcel.com/retail to find the participating store nearest you.


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