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The Telcel Phone Store is ONLY A VENUE which acts as an online marketplace for you to find and transact with merchants of cell phones. Telcel is not a party to any transactions you may make with a merchant listed in the phone store. Telcel does not have any responsibility for, or liability related to any products or services bought through external vendors. You should direct any questions , complaints, or claims related to any product or service to the appropriate seller. Telcel does not endorse, warrant or guarantee the products or services of any seller.
If you're an existing Telcel customer, please provide us with your MEID DEC/Serial Number and your Telcel Phone Number when contacting us so we can give you the best possible service.
Phone: 1-800-220-9518Centers operate from 8 AM to 11:45 PM (EST) 7 days a week.
Telcel Attention: Executive Resolution Department9700 NW 112th AvenueMiami, FL 33178
Media Contact:If you are a member of the media, please contact:firstname.lastname@example.org
If you are a California resident, please read this important information
California Public Utilities CommissionConsumer Affairs Branch505 Van Ness AvenueSan Francisco, CA 94102
Phone Number: 1-800-649-7570* or TDD 1-800-229-6846www.cpuc.ca.gov
*Please be advised that the 1-800 number is an intrastate toll-free number and will not work from locations outside California.